Shipping policy

1. Processing Time

All orders are processed within [e.g., 1–3] business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipping Confirmation and Order Tracking

You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

ANEC COSMETICS S.L. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

ANEC COSMETICS S.L. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Incorrect Shipping Addresses

Please ensure your shipping address is correct before finalizing your order. ANEC COSMETICS S.L. is not responsible for shipments sent to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the package.

7. International Shipping

Please note that shipping times for international orders may vary significantly based on local customs and postal services.